FAQ's

General

Does my item come with a certificate of authenticity?

All pieces of memorabilia sold through Autograph Marketplace Australia will come with a certificate of authenticity to verify the item's authenticity.

I am buying a gift; can you assist me?

Yes, the company may be able to assist you with gift wrapping or special packaging. Please contact the AMA customer service team to inquire about these options.

Do you purchase memorabilia or offer valuations / appraisals?

We Buy - Sell - Trade. AMA Valuations and Appraisals Service is available. Please contact the info@autographmarketplaceaustralia.com to inquire about these services. AMA offer or Sell On Consignment. 

Do you offer payment plans?

Some items are able to be placed on lay-buy. Please contact us for this option. AfterPay, Humm and ZipPay Coming Soon to AMA.

The item I want is sold out, will you get more in?

Some products may be restocked, while others may be limited edition or one-of-a-kind. Please contact the sales@autographmarketplaceaustralia.com to inquire about restocking or alternative options. If you are looking for a particular item, we may be able to help also, feel free to contact us at any time.

Delivery

Do you offer express shipping?

Yes, we ship all items to destinations Australia Wide.

What happens if I’m not home when my order gets delivered?

If you are not home when the delivery is attempted, the courier may leave a card with instructions on how to collect or arrange a redelivery.

Can I change the delivery address for my order?

Yes, you may be able to change the delivery address for your order. Please contact the sales@autographmarketplaceaustralia.com. If your item hasn't already been sent, we will do our best to help.

Do you deliver to PO boxes?

Yes, we can deliver to PO boxes in some cases. However, the availability of delivery to PO boxes may depend on the product and the destination.

NOTE: We do not ship framed pieces to P.O. Box's

Do you ship internationally?

Yes, we do ship internationally. However, shipping fees will apply. Please contact the info@autographmarketplaceaustralia.com for an estimate of the shipping fees. We do not offer international shipping on framed items unfortunately.

How long does delivery take?

Delivery times may vary depending on the product and the destination. AMA send all items Express with Australia Post Free of charge unless otherwise stated.

Framed items are delivered within 2-3 weeks depending on the framing backlog. Please feel free to contact to inquire about this

The delivery ETA given by the courier has been passed, what can we do?

If the delivery ETA given by the courier has passed, please contact the info@autographmarketplaceaustralia.com our team to get an update on the delivery status and to resolve any issues.

My Order

How do I receive my order confirmation?

You will receive an order confirmation via email after placing your order. Please check your spam or junk folder if you haven't received it.

How do I get the tracking details for my order?

You will receive tracking details via email once your order has been shipped. If you haven't received the tracking details, please contact the sales@autographmarketplaceaustralia.com and one of our team will assist you

Can I collect my order?

At this time, we do not offer a pickup option for orders. All orders will be shipped directly to the address provided at checkout.

If I order multiple products, will they arrive at the same time?

If you order multiple products, they may not arrive at the same time. This is because different products may be shipped from different locations or warehouses. However, you will receive tracking information for each item so you can keep track of their delivery status.

Can I modify my order?

If you need to modify your order, please contact the sales@autographmarketplaceaustralia.com as soon as possible. If your item has not yet been shipped, we will do our best to help.

How do I get an update on the progress of my order?

You can get an update on the progress of your order by contacting the sales@autographmarketplaceaustralia.com Please include your order number and any relevant information so we can assist you quickly.

I want to cancel my order. Can I get a refund?

We understand that sometimes things change, and you may need to cancel your order. If you need to cancel your order, please contact us at sales@autographmarketplaceaustralia.com as soon as possible. If your item has not yet been shipped, we will do our best to cancel the order and issue a refund. However, please note that once the item has been shipped, we may not be able to cancel the order, but we will do our best to assist you with a return or exchange.Please note that due to the limited edition and special nature of our products, cancellation or refund requests cannot be guaranteed. Our products are carefully produced to order, and therefore we kindly request that you consider your purchase carefully before placing an order.For more information about our refund policy, please visit: Refund policy – Autograph Marketplace Australia

Can I please exchange my order for another product?

If you need to exchange your order for another product, please contact the sales@autographmarketplaceaustralia.com as soon as possible. If the item has not yet been shipped, we may be able to assist with an exchange. If the item has already been shipped, we can assist with a return and exchange once the original item is received.

My order has arrived damaged. How can this be resolved?

If your order arrives damaged, please contact the sales@autographmarketplaceaustralia.com as soon as possible with photos of the damage. We will work with you to resolve the issue and may offer a return, exchange, or refund depending on the circumstances.

Thank you for considering Autograph Marketplace Australia for your memorabilia needs. We hope that the following information regarding delivery, general queries, and order related questions have been helpful. If you have any further questions or concerns, please do not hesitate to contact us at sales@autographmarketplaceaustralia.com. Our team is always available to assist you.